Connect with Ichigo Matcha
Reach out for product questions, order support, café and wholesale conversations, or general inquiries.
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Share your question or context and we'll follow up within one business day.
Frequently Asked Questions
Quick answers to common questions
What are your shipping times?
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Orders ship within 1-2 business days. Standard delivery takes 3-5 business days after that.
Do you offer international shipping?
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Not yet — but we're working on it. Sign up for our newsletter to be the first to know when we expand.
What is your return policy?
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30-day satisfaction guarantee. If something arrives damaged or you're not happy, email us and we'll make it right — refund or exchange.
Which matcha should I start with?
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Choose ceremonial for straight bowls and daily matcha for lattes, iced drinks, and everyday recipes.
How should I store matcha after opening?
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Keep the pouch sealed, cool, dry, and away from sunlight. For best flavor, use it within a few weeks of opening.
Do your snacks contain allergens?
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Yes. Our matcha-coated snacks contain tree nuts and may share handling environments with other common allergens.