Connect with Ichigo Matcha
Reach out for product questions, order support, café and wholesale conversations, or general inquiries.
Email Us
team@ichigomatcha.comProduct questions and order support, with replies within 2–3 business days.
Wholesale Partnerships
team@ichigomatcha.comJapanese matcha for retailers, cafés, restaurants, and hospitality partners.
Frequently Asked Questions
Quick answers to common questions
What are your shipping times?
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Orders are packed within 24 hours and delivered in 3-5 business days. If something arrives damaged or off - contact team@ichigo-matcha.com within 30 days and we will make it up to you!
Do you offer international shipping?
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Not yet — but we're working on it. Sign up for our newsletter to be the first to know when we expand.
What is your return policy?
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Orders are packed within 24 hours and delivered in 3-5 business days. If something arrives damaged or off - contact team@ichigo-matcha.com within 30 days and we will make it up to you!
Which matcha should I start with?
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Choose daily matcha for lattes, iced drinks, and everyday recipes; traditional matcha for a balanced straight bowl; and ceremonial matcha for the smoothest, most refined drinking experience.
How should I store matcha after opening?
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Keep the pouch sealed, cool, dry, and away from sunlight. For best flavor, use it within a few weeks of opening.
Do your snacks contain allergens?
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Yes. Our matcha-coated snacks contain tree nuts and may share handling environments with other common allergens.